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Purchase conditions

a) Data from CHARANGA S.l.

The sale of items through this website is carried out under the name CHARANGA by CHARANGA S.l., a Spanish company domiciled at Parque Tecnológico de Andalucía, Calle Alesandro Volta, nº 2 (29590) Campanillas, Málaga, registered in the Mercantile Registry of Málaga, volume 1290, folio 183, page MA 8052, entry 1 and NIF B-29360153 with telephone number 952247410 and email: charanga@charanga.es

b) Formalization of the purchase.

The present information and details contained on this website do not constitute an offer to sell, but rather an invitation to do business. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account, the amount will be refunded in full.

To place an order, you must follow the online purchase procedure and click on “Finish payment”. After this, you will receive an email acknowledging receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted, as it constitutes an offer that you make to us to purchase one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product is being shipped (“Shipping Confirmation”). The contract for the purchase of a product between us will be formalized only when we send you the “Shipping Confirmation”
 
c) Technical Means for the Correction of Errors
 
In If you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the “My Account” section.

In any case, you may correct errors related to the personal data provided during the purchase process by contacting CHARANGA S.l. through the telephone number 952247410, or the email address tienda@charanga.es, as well as exercising the right of rectification contemplated in our Privacy Policy through tienda@charanga.es.

This website shows confirmation windows in various sections of the purchasing process that do not allow you to continue with the order if the data in these sections has not been provided correctly. Likewise, this website offers details of all the items that you have added to your basket during the purchasing process, so that, before making payment, you can modify the details of your order.

If you detect an error in your order after completing the payment process, you must immediately contact our customer service, by phone or at the email address above. mentioned, to correct the error.

d) Availability of the service.

To know the territories in which our services are available see: Shipping information.

e) Product availability.

All product orders are subject to their availability and, in this sense, if difficulties arise regarding their supply, or if there are no items left in stock, we reserve the right to Information is provided about substitute products of equal or higher quality and value that you may order. If you do not wish to order such substitute products, we will refund any amounts you may have paid.

f) Delivery.

We will send the order for the products included in the “Shipping Confirmation”, within a maximum period of THIRTY (30) DAYS from the time you received the confirmation, unless extraordinary circumstances occur and /or unpredictable.

For the purposes of this website, it will be understood that the “delivery” of the product or products has occurred from the moment in which receipt of the same is signed at the delivery address that you have provided to us. provided, either by you or by a third party indicated by you. In the event that it is impossible to make the delivery (incorrect or incomplete address, no one is at the address provided...) a notice will be left indicating where the package is located and how to proceed with its collection.

Once delivery has been made, the risks of the products will be your responsibility.

You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery, if this takes place in a subsequent moment

Charanga will not be responsible for non-compliance or delay in meeting the delivery deadline due to events that are beyond our reasonable control (Causes of Force Majeure):

Strikes, closures employers' unions or other protest measures.
Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not), threat or preparations for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
Impossibility of using public or private telecommunications systems.
Acts, decrees, legislation, regulations or restrictions of other governments.
Strike, failures or accidents in maritime or river transport, postal or any other type of transport.
It will be understood that our obligation to perform under any Contract will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the period to comply with our obligation for the duration of such period. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution by which we can perform our obligations under the Contract despite the Force Majeure Event.

If you have opted for the store delivery method, your order may be delivered to the store you selected for said delivery. You can collect the order personally (for which you must present the order number and your ID) or designate another person to collect the order on your behalf, in which case, this person must present the order number along with your ID. (that is, the DNI of the designated person).

g) Price and Payment Method.

The price of each product will be the one listed at any time on this website, except in the case of obvious error. If we notice an error in the price of the product or products in your order, we will immediately contact you to give you the option of either reconfirming the order at the correct price or canceling it. Charanga will not be obliged to supply you with the product(s) at the incorrect lower price, even if we have sent you the “Shipping Confirmation” if the error in the price is evident, obvious and unambiguous and could have been reasonably recognized by you as the price. incorrect.

The prices on the website include VAT and exclude shipping costs which will be added to the total amount due. Prices without VAT will be applied to shipments to the Canary Islands, Ceuta and Melilla, without prejudice to the application of taxes and duties that correspond in accordance with the regulations in force in each of these territories and that will be borne in all cases by the customer. . Likewise, in shipments to the Canary Islands, Ceuta and Melilla, any customs expenses that may be generated (DUA, etc.) will always be the responsibility of the customer.

Charanga reserves the right to modify the prices published on the website at any time. However, this modification will not affect orders for which the “Shipping Confirmation” has already been sent.

Once you have selected all the items you want to purchase, they will have been added to your basket and the next step will be to process the order and make payment. To do this, you must follow the steps of the purchasing process, filling out or verifying the information requested at each step. Likewise, during the purchase process, before making payment, you can modify the details of your order. There is a detailed description of the purchasing process in the Buying Guide.

In the online store you can pay with the payment methods specified in section Frequently asked questions (payment methods payment available) from our website.

If you pay with a debit card, the charge will be made to your account in real time. If payment is made by credit card, as these are subject to verification and authorization by the issuing entity, if the entity does not authorize the payment, Charanga will not be responsible for any delay or lack of payment. delivery, since, since payment has not been received, there is no obligation with you; and this without prejudice to being notified of the denial of the card.

By clicking "Authorize Payment" you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or credit card.

Regarding payment by card, mention must be made of Article 46 of Law 7/1996. According to this Article:

1. When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its owner may demand the immediate cancellation of the charge. In such case, the corresponding debit and recredit entries in the accounts of the supplier and the owner will be made as soon as possible.

2. However, if the purchase had actually been made by the cardholder and the demand for a refund was not a consequence of having exercised the right of withdrawal or resolution recognized in article 44 and, therefore, would have unduly required the cancellation of the corresponding charge, the seller will be obliged to compensate the data and damages caused as a result of said cancellation.”
 
h) Value Added Tax and Billing
 
In accordance with the provisions of article 68 of Law 37/1992, of December 28, of the Value Added Tax, the delivery of the items will be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of taxes and tariffs. corresponding to the regulations in force in each of these territories. You expressly authorize us to issue the invoice in electronic format, although you may indicate to us at any time your wish to receive an invoice in paper format, in which case, we will issue and send the invoice in that format.

i) Purchase guarantee. Legal Guarantee

The items shown on the website are a selection of garments from the Charanga collection, so they meet the same quality and guarantee requirements as the products offered for sale on any of the chain's establishments.

Each item is accompanied by the following information:

Name of the item.
Image of the article.
Item description.
Sizes and colors available.
Composition.
Price including taxes (except for Canary Islands, Ceuta and Melilla).
Any claim you have regarding the products purchased, you can direct it to the email address tienda@charanga.es indicating “Claim” in the subject of the message. Likewise, you can also send it to the following postal address:

Charanga

Att. Online store

C/Alesandro Volta nº2

ZIP: 29590

Campanillas, Málaga (Spain)

We will contact you as soon as possible and, in In any case, within a maximum period of one month from receipt of your claim.

It is understood that the products comply with the contract as long as (i) they conform to the description made by us and have the qualities that we have presented on this website, (ii) they are suitable for the uses to which they are intended. that products of the same type are ordinarily intended for and (iii) present the usual quality and performance of a product of the same type that are reasonably expected. In this sense, if any of the products do not comply with the contract, you must inform us by following the procedure detailed in the following points.

Legal guarantee

The legal guarantee is the guarantee on the sale of consumer goods established by European Directive 2019/771, incorporated into the national legal system through Royal Decree-Law 7/ 2021, which protects you when the products purchased do not comply with the sales contract. This happens, for example, when the product does not correspond to the description made by the seller or is defective, when it is not suitable for the uses for which products of the same type are ordinarily intended, or when it is not suitable for the use special request by the consumer to the seller and the latter having admitted the suitability of the product for said use. You You have the right to demand legal guarantee from the seller of the product. If the product you have purchased has a defect covered by the legal warranty, you have the right to demand that the seller repair or replace the defective product, free of charge. You have the right to a price reduction or termination of the contract in the following cases: (a) if the seller does not complete the repair or replace the product within a reasonable time (b) if a lack of conformity appears despite the attempt of the seller to resolve it (c) if the lack of conformity is so serious that it justifies an immediate reduction of the price or the termination of the contract (d) if the seller declares that it will not bring the product into conformity within a reasonable time or without significant inconvenience to the consumer. Please note that you will not be able to request termination of the contract if the lack of conformity is minor.

The legal guarantee covers conformity defects that appear within three years following delivery of the product.

j) Right of Withdrawal. Exchange and Return Policy. Return of Defective Products. Exchange and returns of products purchased in promotion. Returns in the Canary Islands, Ceuta and Melilla. Form.

Right of Withdrawal

If you are purchasing as a consumer, current regulations recognize the right to withdraw from the contract within a period of FOURTEEN (14) DAYS [C4] from the receipt of the order without the need for justification. However, you will have a period of THIRTY (30) DAYS from the date of receipt of your order to withdraw from any purchase made on the Charanga website. If you make use of this right, you will be refunded the price paid for the garments purchased in accordance with our Returns Policy.

The right to withdraw from your purchase will apply exclusively to those products that are returned in the same conditions in which you received them. It must also include all instructions, documents and product packaging. No refund will be made if the product has been used or damaged in any way.

This provision does not affect the rights recognized by the consumer under current legislation.

To exercise the right of withdrawal, you must send to CHARANGA, at the address, Calle Alesandro Volta, 2 (29590), Campanillas, Málaga, by telephone 952247410, or by email tienda@charanga.es, your decision. to withdraw from the contract through the withdrawal form.

You can download a model withdrawal form by clicking on the following link ANNEX I, although its use is not mandatory. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Return Policy

Any item purchased at www.charanga.es that does not meet the quality requirements or not, is of complete satisfaction to our customers, as long as it has not been used , may be returned or exchanged within a maximum period of THIRTY (30) DAYS from the date of receipt, provided that the garment has not been used or damaged. Exchanges and/or returns of damaged or used garments or those that have not been returned in their original packaging will not be accepted, except for defects or flaws in them.

No exchanges or returns of underwear or items purchased in another country will be accepted.

The exchange or return of the purchased garments can be made in any of our Charanga or Charanga Outlet stores (not in corners that Charanga may have within the El Corte Inglés establishments) or by post to the following address :

Charanga
Att. Online Store
C/ Alesandro Volta, nº2
ZIP: 29590
Campanillas, Málaga (Spain)

If you make the return in store, you must go to any of the Charanga stores or Charanga Outlet (not in El Corte Inglés corners) and deliver, along with the item whose return you intend to return, the electronic receipt that you will have received at the email address along with the order confirmation.

We remind you that you must return the item, as well as its original packaging, instructions and/or documentation that may accompany it. You can communicate your wish to make an exchange or return using the contact form on the website.

Once the merchandise has been received and examined at our Headquarters, the amount paid will be refunded or the charge made to your account will be refunded, if the conditions established for this are met (garments that have not been been used or damaged, return of original packaging...). Products that are not in the same conditions in which they were received or that have been used beyond simply opening the product will not be exchanged or returned.

Charanga will make the refund as soon as possible and, in any case, within the period of THIRTY (30) DAYS following the date on which you informed us of your intention to withdraw.

All of the above without prejudice to the legal guarantees and other rights recognized by the consumer by current legislation.

We recommend that, if you wish to return a product and have any questions, you contact our Customer Service department through the email address tienda@charanga.es or the telephone number +34952247410 (Monday to Friday from 10:00 a.m. to 2:00 p.m.).

The return policy may vary depending on the promotion in force at any given time. For more information, you can consult the specific “Exchanges and returns” section.

Exchanges and Returns of products purchased under promotion

Exchanges and returns of clothing purchased under promotion are subject to the nature of the promotion and will be detailed in the Promotions.

Returns of defective products

If at the time of delivery, you consider that the product does not comply with the provisions of the Contract, you must contact us immediately by of our contact form providing the product data as well as the damage it suffers.

We will proceed to carefully examine the returned product once received and we will inform you, via email or phone call, within a reasonable period of time, if it should be returned or replaced. The return or replacement of the item will be made as soon as possible and, in any case, within THIRTY (30) DAYS following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.

The amounts paid for products that are returned due to a defect or defect, when it really exists, will be fully refunded, including the delivery costs incurred to deliver the item. The refund will be made in the same payment method that was used to pay for the purchase.

All of the above without prejudice to the legal guarantees and other rights recognized by the consumer by current legislation.

Returns in the Canary Islands, Ceuta and Melilla

If you wish to exchange or return a product that had been delivered in the Canary Islands, Ceuta or Melilla, you can do so by going in person to any Charanga or Charanga Outlet store ( not in corners of El Corte Inglés), in accordance with what is mentioned in this clause. If it is not possible to do so, you must contact us at telephone number 952247410 to arrange with us or one of our representatives to collect the product by a courier or to return it at your own cost

Changes size

The exchange or return of the purchased garments can be made within one month in any of our Charanga or Charanga Outlet stores (not in El Corte Inglés centers) or by post to the following address :

Charanga
Att. Online Store
C/ Alesandro Volta, nº2
ZIP: 29590
Campanillas, Málaga (Spain)

We remind you that you must return the item, as well as its original packaging, instructions and/or documentation that could accompany it. You can communicate your wish to make an exchange or return using the contact form on the website.

No exchanges or returns of underwear or items purchased in another country will be accepted.

Once the merchandise has been received and examined, the amount paid will be refunded or the charge made to your account will be reversed, if the conditions established for this are met (garments that have not been used or damaged, return of original packaging...). Products that are not in the same conditions in which they were received or that have been used beyond simply opening the product will not be exchanged or returned.

Charanga will make the refund as soon as possible and, in any case, within the period of FOURTEEN (14) DAYS following the date on which you informed us of your intention to withdraw.

The amount of the products sent to Central because they have a defect will be fully refunded, including shipping costs, if the defect really exists. If there are no defects in the garment, the customer will be responsible for the shipping costs of the garment for its return. The costs of shipping the item to our Central for an exchange will be borne by the customer.

We recommend that, if you wish to return a product and have any questions, you contact our Customer Service department through the email address tienda@charanga.es or the telephone number +34952247410 (Monday to Friday from 10:00 a.m. to 2:00 p.m.).

The return policy may vary depending on the promotion in force at any given time.

Exchange and returns form

If you want to exchange or return any product, you can contact us using the following contact form: Access form

k) Intellectual and Industrial Property Rights.

All elements and content of the website and each of the products, such as images, photographs, texts, music, sounds, videos, documents, drawings , figures, logos and any other material, in any format, published (including menus, web pages, graphics, colors, diagrams, tools, characters, website design, diagrams, structure, selection, organization and presentation of the contents, methods, processes, functions and computer programs that are part of CHARANGA S.l. are protected by copyright and other intellectual and industrial property rights of CHARANGA S.l.

The elements of this website are designed with the purpose of offering the sale of products identified with the CHARANGA brand. The copy or use of said elements does not entail the transfer of any rights over them. In this sense, the reproduction, publication, transmission, modification or distribution by any means of the configured elements (software included) of this website is expressly prohibited.

Likewise, the website is considered a computer program and, as such, is also protected by legislation on intellectual and industrial property rights.

Accessing the website or obtaining user status does not imply the granting of licenses or authorizations over the aforementioned industrial and intellectual property rights.

The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any form of public communication, or perform any other action prohibited by the regulations on intellectual and industrial property on any of the elements referred to in the previous paragraph, unless expressly consented by Charanga S.l. The user must use the materials, elements, content and information accessed through the use of the website solely for their own needs, agreeing not to directly or indirectly commercially exploit said elements.

l) Declaration of Invalidity or Nullity.

If any of these purchase conditions are considered invalid or illegal by a competent authority, those so considered will be separated from the remaining conditions and provisions that will continue to be valid to the extent permitted by law. law.

m) Modification of the purchase conditions.

Charanga reserves the right to review and modify these Purchase Conditions at any time, without the need to expressly inform you in advance. You are solely responsible for reviewing the “Purchase Conditions” prior and essential to placing any order through the website.

You will be subject to the policies and conditions in force at the time of placing your order, unless by law or by decision of the competent authority Charanga is obliged to make changes to said policies, purchase conditions or Customer Policy. Privacy.

If you. If you do not agree with the modifications introduced, we recommend that you do not use our website.

n) Applicable legislation. Jurisdiction.

Spanish legislation will apply to the relationship established between you and Charanga.

To resolve any controversy or conflict arising from these Purchase Conditions, Charanga is subject to the jurisdiction determination criteria established in the applicable legislation on consumers and users. However, if you are not contracting as a Consumer, our commercial relationship will be subject to the exclusive jurisdiction of the Courts and Tribunals of the city of Malaga.

ñ) Complete Agreement

These Conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to the object of the same and replace any other pact, agreement or previous promise agreed between you and us verbally or in writing.

You and we acknowledge that we have consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by both of us before the same, except for what is expressly mentioned in these Conditions.

Neither you nor we will have any remedy against any untrue statement made by the other party, whether oral or written, prior to the date of a contract (unless such untrue statement was made fraudulently) and The only action available to the other party will be for breach of contract in accordance with the provisions of these Conditions.

o) Shipments

The shipping process will begin upon receipt in your email inbox of the order confirmation email, which indicates the amount total purchase and products purchased.

Shipping times

Shipping times will depend on the destination and the time of placing the order, you can consult all shipping times in section Shipping information from our website.

Shipping times will be considered effective at the time the customer receives notification by email that the package has been shipped.

It will be understood that the delivery of your purchase has occurred from the moment in which receipt of it is signed at the delivery address provided.

If delivery is impossible, a notice will be left indicating where the package is located and how to collect it.

To make a return to our central offices, you must take into account that the shipping costs are the responsibility of the customer, as well as the cash on delivery that will be involved in receiving your new item.

During promotional periods, delivery times may vary.

Shipping costs

The shipping cost will depend on the amount of the purchase and the place where it will be sent, in some cases there will be no shipping costs! You can check all shipping costs in section Shipping information.

Types of shipment

Domicile


You can choose to collect your order at your usual address or at any other address that you provide us.


p) Customer Service


If you have any type of doubt, query or suggestion, you can contact us by email tienda@charanga.es or by phone +34 952 247 410 from Monday to Friday from 10:00 a.m. to 2:00 p.m. hours.
Likewise, you can write to us at the following postal address:
Charanga S.l.
Att. Online Store
C/ Alesandro Volta, nº2
ZIP: 29590
Campanillas, Málaga (Spain)


q) Online dispute resolution


The European Commission offers the European Online Dispute Resolution (EDR) platform to make online shopping safer and more equitable through access to quality dispute resolution tools. In compliance with article 14 of Regulation (EU) no.º 524/2013, you can access the online dispute resolution platform from the following link: https://ec.europa.eu/consumers/odr

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the corresponding authentication of access controls.

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